About us

Client promise

Making the complex simple: straight-talking, personalized advice.

Our clients are at the forefront of everything we do, both internally and externally.

We strive to provide the best possible service, but we know there's always more we can do.

We rely on our clients to tell us what we do well, what we need to get better at and what else we can help with, and we take on board their feedback and advice to ensure continual improvement.

LCP CARES is more than just our service standard - it's a core part of our culture and our promise to our clients that everyone at all levels will strive to go the extra mile.

How we listen to our clients

Feedback is very important to us, which is why we have a number of formal and informal feedback processes in place, such as our on-going client care programme and our triennial client satisfaction survey.

In our most recent client survey, nearly 250 clients gave us their candid feedback, for which we are very grateful. The results showed that:

93%

of clients scored 8, 9 or 10 out of 10 for overall satisfaction
90%

of our clients are highly likely to recommend us
94%

of clients said that the LCP team is a trusted, expert adviser
83%

of clients said that we go above and beyond to deliver a high quality service