Our client promise

About us

Making the complex simple: straight-talking, personalised advice

Our clients are at the forefront of everything we do, both internally and externally. We are constantly striving to provide you with the best possible service, but we know there's always more we can do.

This is why we rely on our clients to tell us what we do well, what we need to get better at and what else we can help with. 

We've taken on board what our clients have told us, and implemented LCP CARES, our service standard and promise to our clients that everyone at all levels will strive to go the extra mile.

How we listen to our clients

Feedback is very important to us, which is why we have a number of formal and informal feedback processes in place, such as our on-going client care programme and our triennial client satisfaction survey.

During our 2022 client survey, nearly 400 clients gave us their candid feedback, for which we are very grateful. The results showed that:

Here’s what some of our clients have said

LCP CARES - our promise to our clients, our colleagues and the wider community 

Watch the video to find out more about working with LCP and our client promise.