Talking New Energy: From smart meters to smart energy services - is the software ready?

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In this episode, we speak to Matt Hirst, CEO of ESG Global, about the software and systems underpinning the energy transition. As energy becomes more decentralised, digitised and consumer-led, energy companies are dealing with far more data, assets and complex customer propositions, while many of the systems behind the scenes were built for a much simpler energy market. 

We discuss:

• How the energy system has evolved from a relatively simple, one-way relationship between supplier and consumer to a more complex, two-way model involving solar, storage, EVs and flexible demand.
• Why fragmented technology stacks are becoming a barrier to innovation, particularly for industrial and commercial customers, and the practical consequences for billing accuracy, revenue leakage and manual processes.
• Why upgrading technology is about more than replacing legacy systems, and how getting the underlying processes and data right can help energy companies scale new propositions, support customers and improve the experience.

What’s one thing you would like listeners to take away from this?

• The energy transition isn't just about building new assets and designing new markets. The systems behind them also need to evolve to handle growing volumes of data and increasingly flexible, consumer-led energy services.