Katie North-Walker joins LCP’s Pension Risk Transfer team to spearhead work on member experience
Pensions & benefits Pension risk transfer DB pensions
Katie North-Walker has joined LCP’s Pension Risk Transfer practice as a member experience specialist to spearhead the team’s market-leading work on keeping members engaged and supported throughout the bulk annuity process.
Katie joined LCP in 2021 as part of the trustee secretarial and governance team, bringing valuable experience from her previous roles as an actuarial consultant and in an in-house pensions team.
As part of her new role, Katie ensures that trustees and sponsors fully understand the administrative and member experience aspects of de-risking transactions, as well as how these compare to what members currently have. An expert in member engagement, Katie has also spoken at industry events about the importance of putting members first throughout buy-in, buy-out, and beyond. Her latest contribution was to LCP’s “Pension risk transfer in 2025: A new era of choice” webinar on 3 June 2025.
Innovation in member experience is moving quickly as insurers try to stand out in a more competitive market. Insurers are approaching these challenges in different ways, so it’s increasingly important for trustees to understand what their members value and choose an insurer that can deliver the right kind of experience.
We are delighted to have Katie bring her expertise into the team. Her deep understanding of member engagement strategies and commitment to improving the overall experience will be invaluable as we continue to support trustees in securing the best outcomes for members.
Clive Wellsteed Partner and Head of Pension Risk Transfer at LCP commented
